Dell Latitude Ultrabook, E-Family & Mobile Precision - 3440 Manual

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Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 1

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide Dell Business Client Re- Image “How - To” Guide Latitude Ultrabook, E-Family & Mobile Precision Notebook Revision 13.0 A13 May 20 th , 2015

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Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 2

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide

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Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 3

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide Contents 1 Overview ........................................................................................................................................................................................................ 4 2 “How - To” ....................................................................................................................................................................................................... 5 2.1 Supported Operating Systems .......................................

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 4

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide 1 Overview The purpose of this document is to detail the required steps for reimaging Dell Latitude Ultrabook, E- Family & Mobile Precision notebooks. Dell Latitude Ultrabook , E-Family & Mobile Precision notebooks systems ship with Microsoft operating systems (see Chapter 2.1 for detail). These images include the Dell recommended software stack and settings, drivers, and applications which are tested and validated with the system. Drivers and applications must be installed on Dell Latitude E-Famil..

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 5

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide 2 “How - To” 2.1 Supported Operating Systems The following Microsoft operating systems have been validated for use on Dell Latitude E-Family & Mobile Precision notebook computers: Note : Not all generation notebook computers can ship with below Microsoft operating systems. XP only available via CFI service on 3 rd and 4 th Generation systems except Latitude 3330  Microsoft Windows XP 32 Bit: Validated on 1 st , 2 nd , 3 rd and 4 th Generation systems.  Vista 32 & 64-Bit: Validated on 1 st..

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 6

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide 2.2 Latitude E-Family & Mobile Precision New Features & Image Impact Dell Latitude E-Family & Mobile Precision systems feature new hardware technologies which require a new software stack, drivers, and / or applications. These products are not compatible with previous images built or installed on none Latitude E-Family, Mobile Precision or previous Dell products. Images between 1 st , 2 nd , 3 rd , 4 th and 5 th generations Latitude E-Family & Mobile Precision are also not compatible Among ..

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 7

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide o Dell Data Protection | Security Tool(DDPST) - Latitude E-Family & Mobile Precision 5 th and 6 th generation except Latitude 3440, 3540 o Dell Data Protection | Encryption(DDPE) - Latitude E-Family & Mobile Precision 3 rd , 4 th , 5 th and 6 th generation except Latitude 3440, 3540 o Privacy Panel o Touch Screen Digitizer - Four Fingers touch with Stylus support on Latitude E-Family & Mobile Precision 3 rd g eneration. Ten fingers touch support on Mobile Precision 4 th g eneration. o Latitude ..

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 8

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide 2.3 Latest Drivers / Applications and Utilities Dell recommends always obtaining the latest and most updated BIOS, drivers, firmware, and applications. Dell validated and tested drivers and applications are loca ted on Dell’s support web site http://www.dell.com/support o Enter the Service Tag or select the product model and the model number o Select Operating System (32-Bit or 64-Bit version must be selected) o Choose drivers and downloads

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Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 9

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide 2.4 Installation Sequence The list below is a general overview of drivers and applications that must be installed on Dell Latitude E-Family & Mobile Precision systems in a prescribed order to ensure optimal performance. Actual system configurations may vary. Note : Dell Alienware, Inspiron, Studio, XPS and Vostro Laptops may have different installation sequence. Please refer to Dell Support Website for these Laptops. 2.4.1 Installation Sequence Overview

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Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 10

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide 2.4.2 Installation Sequence & Features at a Glance: 2.4.2.1 BIOS, Drivers and Firmware: o BIOS o Intel Chipset - Helps Windows control system board components and controllers. o Integrated Wired Network Controller & Intel PROSet Utility / Application - Enables and enhances the network controller o Microsoft Windows Update for critical Microsoft QFE or Dell Desktop System Software - A compilation of critical Microsoft QFEs updates o Media Memory Card / SmartCard controller - Enables and enhances the..

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 11

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide  HW based solution using out-of-band communication for management access to client systems (independent of the system state) o USB 3.0 o Touch Screen Digitizer o Control Vault Driver Update (FingerPrint Reader, Contactless Smart Card reader tied in DDPA package on E-Family 3 rd & 4 th generation systems) 2.4.2.2 Applications: o Dell Control Point (DCP)- 1 st & 2 nd generations Latitude E-Family & Mobile Precision 1. Control Point System Manager  DCP Extended Battery Life – EBL  Requi..

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 12

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide 2.5 BIOS Dell recommends flashing the latest BIOS available to the system. T his is posted on Dell’s driver & downloads support web site ( dell.com/support) under the “ BIOS ” section. Some of the BIOS settings are critical to Operating System performance and installation. These are as follows: Settings  System Configuration  SATA Operation  Disabled: SATA Controllers are hidden  ATA, Basic Disk Operation mode, does not require additional storage driver. Note : eSATA is not functional..

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Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide TPM Security: Note :  This setting is not available for Non-TPM configuration of 4 th generations Latitude E-Family & Mobile Precision. These options enable and configure the Trusted Platform Module (TPM). If TPM is to be deployed, TPM must be enabled in the BIOS Setup program 2. Security  TPM Security  TPM Security:  Disabled (Default) : The BIOS will not turn on the TPM during POST. The TPM will be non-functional and invisible to the Operating System  Enabled: The BIOS will turn the TP..

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 14

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide 2.6 Recommended Drivers / Applications Installation Order For best results, Dell recommends installing drivers / applications in the following order: 2.6.1 Intel Mobile Chipset Software Installation Utility o Microsoft Operating Systems might not include the updated Intel Chipset Mobile driver for Dell Latitude E-Family & Mobile Precision notebooks, , Ultrabook . The Intel Mobile Chipset driver is available on Dell’s driver & downloads support web site ( dell.com/support ) under the “Chipset”..

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Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide  PCI8412 TI driver (Applies only for M6500) is available on Dell’s driver & downloads support web site ( dell.com/support ) found under the “Chipset” section  O2 Micro driver (Applies for 3 rd , 4 th ,5 th and 6 th generation Latitude E-Family & Mobile Precision except Latitude 3440/3540 ) is available on Dell’s driver & downloads support web site ( dell.com/support ) found under the “ Chipset ” section  Realtek RTS5179 driver (Applies for Latitude 3440/3540 ) is available ..

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Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide RAID Controller" if in IRRT mode – select the appropriate driver to install 2. For Microsoft Vista / Windows 7 /Windows 8(32 & 64-Bit) Operating Systems:  Installing the Intel IMSM / IRST driver after the installation of the Operating System  Boot to the Operating System DVD or Boot from PXE , then start the OS installation  After completing the OS installation, insert the Dell RDVD  Select the IMSM / IRST driver and follow the installation procedure Note: the latest IMSM / IRST driver ca..

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 17

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide Note : Both 3 rd & 4 th Generation Intel® Core™ CPUs are available on 5 th generation Latitude E- Family & Mobile Precision except Latitude 3440/3540. Please re-install the Graphics driver when exchange CPU from 3 rd Generation CPU to 4 th Generation CPU and vice versa. Under XP 32-Bit with service packs earlier than Service pack-3 and for Latitude E-Family & Mobile Precision 1 st generation only, the Audio driver must be installed prior to installing the graphics driver. This applies to Int..

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 18

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide Note : for 2 nd generation Latitude E-Family & Mobile Precision, the Control Point Security Device driver needs to be applied only if the Control Point Security Manager is used, it is not required for the Dell Data Protection | Access suite. o Microsoft Operating System does not have the desired drivers and applications necessary for the security functions offered on Latitude E-Family & Mobile Precision o The driver will install the device driver for the security devices installed in the Dell E-Fam..

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Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide o Control Point System Security Manager driver ( applies to Control Point System Manager 1.0 and 1.1 ) o Control Point System Manager XML file ( applies to Control Point System Manager 1.0, 1.1, 1.2 and 1.3. Not required for 1.4 and beyond ) o For Ambient Light Sensor (ALS), install the Dell Ambient Light Sensor Utility component of Control Point in addition to the System Manager Module. This component is applicable to Vista 32 & 64-Bit only, and is not required for XP 32 & 64-Bit and Win7/8/8.1 32..

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Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide o Execute comprehensive diagnostics and troubleshooting o Provides the capability to enable or disable any of the radios on the notebook such as Wi-Fi, Bluetooth GPS, UWB, and mobile broadband - The Control Point Connection Manager Application is available on D ell’s driver & downloads support web site ( dell.com/support ) under the “ Control Point ” section - Refer to Table B3 under Appendix-B for DCP Security Manager features 2.6.11 Dell Digital Delivery Application (applies to Latitude Precisi..

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 21

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide  Dell customized power plans and extensions  Battery Health Information  Advanced Charge mode o The DPM Application is available on Dell’s driver & downloads support web site (dell.com/support ) under “ System Utilities ” section 2.6.14 Dell Command |Power Manager – DCPM, (applies to Latitude Precision 6 th generation E-Family & Mobile Precision 3440/3540) o DCPM is a Dell developed application providing a advanced set of power management configuring and alerting capabilities  D..

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 22

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide  Drivers Installer Note : The Dell Data Protection | Access application installer will not install if the DDPA Drivers installer is not on the platform FIRST Note : Application Installer for 4 th generations Latitude E-Family & Precision Mobile INCLUDED driver and middleware Installer already. Please ignore Drivers and Middleware Installer on 4 th generations Latitude E-Family & Precision Mobile.  Middleware Installer - This installer contains certain relevant Microsoft QFEs - It also contain..

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 23

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide web site ( dell.com/support ). The installer also provides WLAN application support which provides additional features including enterprise authentication enhancements Note : With Intel Wireless Display (WiDi) you can quickly connect your laptop to your TV and projector using the Intel® Centrino®wireless solution that’s already built into your laptop. Because it’s based on Wi -Fi*, there are no cables between the laptop and TV/Projector. To obtain Wireless Display(ONLY applied to Intel WLAN) function..

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 24

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide o The Wireless 5600 EVDO-HSPA module( applies to 1 st generation Latitude E-Family & Mobile Precision only ) requires the installation of Dell Control Point Connection Manager. Install the driver and FW before installing the Dell Control Point Connection Manager. The latest versions of Dell Control Point Connection Manager (v1.3 and later) provide the WWAN drivers and FW in the Dell Control Point Connection Manager Driver Pack. Earlier versions provide the drivers and FW in one single Dell Control Poin..

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 25

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide 2.6.22 Free Fall Sensor o Microsoft XP 32 & 64-Bit, Vista 32 & 64-Bit, and Win7/8/8.1 32 & 64-Bit Operating Systems do not include the Free Fall Sensor driver. Install the following driver provided by Dell: 1. Free Fall Sensor driver found under the “Applications” or “ Chipset ” section posted on Dell’s driver & downloads support web site ( dell.com/support ) 2.6.23 Modem (Only applies to some systems) o Microsoft XP 32 & 64-Bit, Vista 32 & 64-Bit, and Win7/8/8.1 32 & ..

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Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide  Intel Identity Protection Technology (IPT) feature requires IPT Middleware to be installed after the AMT Unified driver 4. For E-Family 4 th generation systems,  Intel Unified AMT 8 Management Interface Driver  Intel Identity Protection Technology (IPT) feature was included in Intel Unified AMT8 Management Interface Driver already. 5. For E-Family 5 th generation systems,  Intel Unified AMT 9 Management Interface Driver  Intel Identity Protection Technology (IPT) feature was included in Int..

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 27

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide 2.6.28 Latitude ON / Precision ON - applies to 1 st generation Latitude E-Family & Mobile Precision only ) o Microsoft XP 32 & 64-Bit, Vista 32 & 64-Bit, and Win7 32 & 64-Bit Operating Systems do not include the Latitude ON / Precision ON driver and application o The following table lists which products supports the Latitude ON / Precision ON feature o In order to enable the Latitude ON / Precision ON button to hibernate Windows when switching to Latitude ON / Precision ON modes, Dell recom..

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 28

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide 2.6.29 Intel® Responsiveness Technologies o Intel® Responsiveness Technology include below three components o Intel® Smart Response Technology 1. Smart response is a driver-based feature that emulates a hybrid drive using a traditional hard disk drive (HDD) and a small solid state drive (SSD). It stores frequently used files, data, and applications to a special partition on a small SSD device. It provides SSD-like read/write performance for the files used most frequently, while providing lower overall s..

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Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide mSATA only Supported Supported Not supported (Note: SSD performance achieved without Smart Response) Hybrid Drive Supported on the 32GB flash version Supported on the 32GB flash version Supported on the 32GB flash version Note : Supported for Windows7/8/8.1 only Note : Please refer to Intel Responsiveness Technologies Guide for detail settings of these features.

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Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide Appendix

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Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide Appendix A .NET Framework Requirements What is .NET Framework? The .NET Framework is a software framework from Microsoft, which is bundled with Windows operating systems. The .NET Framework is intended to be used by most applications created for the Microsoft Windows platform.

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Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 32

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide Appendix B 512e / 4KBe HDD Re - image Guidelines 1 What is Advanced Format HDD? HDD industry is moving towards supporting higher drives capacity, to address the current limitations with the 512-byte sector HDDs, the industry is moving towards the Advanced Format with 4KB sector HDDs. The transition to 4KB sector HDDs will allow storage devices to more easily adopt larger capacities in both the notebook and desktop space. While hard drives will transition to 4KB sectors and to maintain backwards compatibili..

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 33

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide 3 Re - imaging Requirements when using Advanced Format HDDs The following are the re-imaging guidelines needed to support Advanced Format HDDs. These requirements are dependent on which Operating System will be installed and which method of deployment will be used. 3.1 Microsoft Operating Systems Advanced Format Aware Readiness An Operating System is Advanced Format Aware if it meets the following criteria: o It understands the concept of physical sector vs. logical sector o It maximizes writes using multi..

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Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide 3.2 Image Installation Guidelines 3.2.1 Clean Image Installation on an Advanced Format HDD Microsoft® OS Installation Method Windows 7 SP1 Windows 7 Windows Vista SP1 Windows Vista Windows XP Using Dell Operating System Media 1. Install/Upgrade Intel RST Storage driver to 9.6 or later (1) 1. Apply Microsoft KB article 982018 2. Install/Upgrade Intel RST Storage driver to 9.6 or later (1) 1. Apply Microsoft KB article 2470478 2. Install/Upgrade Intel RST Storage driver to 9.6 or later (1) 1. Use Alignment ..

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 35

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide 3.3 Other Partition Alignment Requirements Environment Action IRRT / RAID 0,1 & 5 Configuration Use Alignment Tools (1) to ensure Advanced Format drive partitions are properly aligned Data Protection / Encryption Use Alignment Tools (1) to ensure Advanced Format drive partitions are properly aligned before encrypting the drive. Note : Misaligned encrypted Advanced Format drives need to be decrypted, then aligned and re-encrypted  (1) Please refer to the Partition Alignment Tools - Section 3.4 3.4 Pa..

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 36

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide DISKPART may be used to enable storage configuration or create a partition at an explicit disk offset from a script, a remote session, or another command prompt. Dell recommends using WinPE's (3.0 or greater) Diskpart.exe from Windows Vista or Windows 7 to create the partitions for Windows XP installation. This will create a partition that is Advanced Format aligned. Without PE, starting with Windows Vista or Windows 7 DVD to create the partition for the Windows XP will create correct partitioning. On how ..

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 37

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide Appendix C General Re - Imaging FAQs 1. How do I resolve a PCI Yellow Bang? a. After installing the drivers and you have this PCI yellow bang in device manager, you need to install the following drivers found in the Chipset folder: b. For E-Family 1 st generation you need to install two drivers - AMT SOL / LMS and AMT HECI c. For E-Family 2 nd generation you need to install one driver - AMT HECI 2. How do I resolve a Broadcom USH Yellow Bang? a. After installing the drivers and you have this USH yellow ban..

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 38

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide a. The Dell System Software utility provides critical updates and patches for your operating system necessary for the correct operation of your system. It is important to install this utility first after re-imaging your system. It is found under the System Utilities folder on the Dell Drivers and Download page 7. What is the Client System Update application? a. Located under System Management > Client System Update, this is primarily targeted at Customers who want to manage systems on their own. The too..

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 39

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide Appendix D Tables - Control Point System Manager Features - Table B1 Category Feature DCP SM Release Version Availablity of Feature when DCP Installed? Availablity of Feature when Dell provides drivers/middleware, but No DCP App? Availabilty of Feature when only Windows OS installed? user profiles v1.0 Yes N/A Only power schemes are available in the OS. View battery manufacturer info. v1.0 Yes N/A Yes, through BIOS View battery health info. v1.0 Yes N/A Yes, through BIOS battery charge enable/disable statu..

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 40

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide - Control Point Security Manager Features – Table B2 - Dell Data Protection | Access, DDPA – Table B3 Category Feature Release Version Availablity of Feature when DCP Installed? Availablity of Feature when Dell provides drivers/middleware, but No DCP App? Availabilty of Feature when only Windows OS installed? Secure processing and storage of user security information v1.0 Yes - USH platforms only No No Ability to locally backup and restore credentials in CV v1.4 Yes - USH platforms only No No TPM TPM e..

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 41

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide - Control Point Connection Manager Features – Table B4 Category Feature Release Version Availablity of Feature when DCP Installed? Availablity of Feature when Dell provides drivers/middleware, but No DCP App? Availabilty of Feature when only Windows OS installed? Dell Wireless LAN 1397, 1510 (Broadcom) v1.1 Yes Yes, WITH Dell Wireless Client Utility (DCU) No for XP Yes for Vista & Win 7, with WLAN AutoConfig, but in box driver has not been Dell validated Dell Wireless LAN 1520 (Broadcom TGV - no ente..

Dell Latitude Ultrabook, E-Family & Mobile Precision - Page 42

Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide Appendix E E - Docks - Dell E-Docks (E-Family Docking Stations) o Dell E-Family docking stations are architected differently than previous generations of Dell docking stations. o To enhance Plug And Play performance E-Family products no longer require a docking profile Note : USB devices might be malfunction after docking/undocking. It ’ s a known issue on Windows XP. Please refer to http://support.microsoft.com/kb/871233 to get workaround. o The following are the list of features and expected behavior d..

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Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide

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Dell Latitude Ultrabook, E-Family & Mobile Precision Reimage “How - To” Guide

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Dell Latitude Ultrabook, E-Family & Mobile Precision
Reimage “How
-
To” Guide
Dell
Business Client
Re-
Image “How
-
To” Guide
Latitude Ultrabook, E-Family &
Mobile Precision Notebook
Revision 13.0
A13
May 20
th
, 2015


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